Exchange and Return Policy – ​​Jadla Store

At Jadlah, your satisfaction is our priority. We strive to provide high-quality products and service that meets your expectations. If you are not satisfied with your purchase for any reason, we offer a flexible and easy exchange and return policy.

🛍️ First: Return and Exchange Conditions

You can request a return or exchange of the product within 7 days of receipt, subject to the following conditions:

  • The product must be in its original condition and unused.
  • It must be packaged in its original packaging with all accessories.
  • Attach the invoice or proof of purchase
  • It must not be one of the non-returnable products (listed below).

🚫 Non-returnable products

  • Products that were used or damaged after receipt
  • Products classified under “clearance offers” or “special order”
  • Personal items that cannot be returned for health or regulatory reasons (this will be explained in the product description at the time of purchase)

🔄 How to submit a return or exchange request

  1. Contact us via WhatsApp or email, mentioning your order number.
  2. Specify the type of request: Return or Replacement
  3. The request will be reviewed within 1-2 business days.
  4. If approved, we will guide you through the shipping/delivery steps.

💰 Refund Process

  • The refund process takes place after the product is received and inspected.
  • The refund will be issued to the same payment method used within 5-10 business days.
  • In the case of cash on delivery, bank transfer will be processed after verification.

🚚 Shipping fees

  • If the reason is our fault (wrong or damaged product): we will bear all shipping costs.
  • If the reason is personal (such as a change of mind): the customer bears the shipping costs.

📩 To contact us:

At Jadlah, we believe that customer trust is built on a fair, clear, and easy experience — and we always strive to live up to your expectations.