{"id":13,"date":"2025-04-12T07:25:15","date_gmt":"2025-04-12T07:25:15","guid":{"rendered":"https:\/\/jadlah.om\/?page_id=13"},"modified":"2026-01-13T07:37:10","modified_gmt":"2026-01-13T03:37:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jadlah.om\/en\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<h2 id=\"wd-fac5dd63\" class=\"wp-block-wd-title title\">Exchange and Return Policy \u2013 \u200b\u200bJadla Store<\/h2>\n\n\n\n<p id=\"wd-9fc5442b\" class=\"wp-block-wd-paragraph\">At Jadlah, your satisfaction is our priority. We strive to provide high-quality products and service that meets your expectations. If you are not satisfied with your purchase for any reason, we offer a flexible and easy exchange and return policy.<\/p>\n\n\n\n<div id=\"wd-2a7a98af\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-a77e4dc8\" class=\"wp-block-wd-title title\">\ud83d\udecd\ufe0f First: Return and Exchange Conditions<\/h3>\n\n\n\n<p id=\"wd-ff57ef89\" class=\"wp-block-wd-paragraph translation-block\">You can request a return or exchange of the product within 7 days of receipt, subject to the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be in its original condition and unused.<\/li>\n\n\n\n<li>It must be packaged in its original packaging with all accessories.<\/li>\n\n\n\n<li>Attach the invoice or proof of purchase<\/li>\n\n\n\n<li>It must not be one of the non-returnable products (listed below).<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-06230b2a\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-7c1596f1\" class=\"wp-block-wd-title title\">\ud83d\udeab Non-returnable products<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that were used or damaged after receipt<\/li>\n\n\n\n<li>Products classified under \u201cclearance offers\u201d or \u201cspecial order\u201d<\/li>\n\n\n\n<li class=\"translation-block\">Personal items that cannot be returned for health or regulatory reasons (this will be explained in the product description at the time of purchase)<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-b6dcee38\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-b06188b7\" class=\"wp-block-wd-title title\">\ud83d\udd04 How to submit a return or exchange request<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Contact us via WhatsApp or email, mentioning your order number.<\/li>\n\n\n\n<li class=\"translation-block\">Specify the type of request: <em>Return or Replacement<\/em><\/li>\n\n\n\n<li>The request will be reviewed within 1-2 business days.<\/li>\n\n\n\n<li>If approved, we will guide you through the shipping\/delivery steps.<\/li>\n<\/ol>\n\n\n\n<div id=\"wd-ac88b594\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-0237e388\" class=\"wp-block-wd-title title\">\ud83d\udcb0 Refund Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund process takes place after the product is received and inspected.<\/li>\n\n\n\n<li class=\"translation-block\">The refund will be issued to the same payment method used within 5-10 business days.<\/li>\n\n\n\n<li>In the case of cash on delivery, bank transfer will be processed after verification.<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-1754b516\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-b1e861e9\" class=\"wp-block-wd-title title\">\ud83d\ude9a Shipping fees<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the reason is our fault (wrong or damaged product): we will bear all shipping costs.<\/li>\n\n\n\n<li>If the reason is personal (such as a change of mind): the customer bears the shipping costs.<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-396a91ac\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h3 id=\"wd-e3da39a7\" class=\"wp-block-wd-title title\">\ud83d\udce9 To contact us:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">WhatsApp: <strong><a href=\"https:\/\/wa.me\/96894258887\" target=\"_self\">Click here<\/a><\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Email: <a href=\"mailto:contact@jadlah.com\" target=\"_self\">contact@jadlah.com<\/a><\/li>\n\n\n\n<li class=\"translation-block\">Or through the <strong>contact form<\/strong> on the \u201cContact Us\u201d page<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-7fef4d26\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<p id=\"wd-3cde20dd\" class=\"wp-block-wd-paragraph\"><strong>At Jadlah, we believe that customer trust is built on a fair, clear, and easy experience \u2014 and we always strive to live up to your expectations.<\/strong><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":37070,"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/37070"}],"wp:attachment":[{"href":"https:\/\/jadlah.om\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}